Contact Us

Effective Date: November 12, 2026

Last Updated: November 12, 2026

If you have a question about a listing, a recent order, a delivery, or a return, you can reach Lunvito using the channels below. Including the relevant item name or order number helps us address your request without asking for unnecessary personal information.

Customer Support

Website: https://lunvito.com

Support Email: service@lunvito.com

Contact Phone: +86 13848275369

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may email us outside business hours. Messages arriving outside the stated schedule may be handled during the next support period. An available website contact form can also be used for written inquiries.

Help Before Purchasing

When an item description leaves an important question unanswered, send the product title or page link and identify the information you need. Review the price, available choices, and other details shown for the item. At checkout, check the complete amount payable and shipping options for your delivery address.

Help With an Existing Order

For an order-related question, include your order number and the email address used when purchasing. Where a shipment has a tracking number, you can provide that reference too. If the recipient address is incorrect or you wish to cancel an order, contact us promptly. Changes depend on the progress of fulfillment, and some may not be possible after dispatch.

When Merchandise or Delivery Is Not Right

Please describe any missing, damaged, defective, or incorrectly supplied item. Photographs of the relevant goods and packaging can assist our review when appropriate. For a significantly delayed shipment, include the latest tracking information if available. We will consider the circumstances and the remedies required by our policies and applicable law.

Requesting a Return

Contact service@lunvito.com before mailing an item back. Please identify the order and item and explain the reason. If a physical return is necessary, we will provide its authorized destination and instructions. The registered address below is not automatically a return warehouse, fulfillment center, or public support office. Do not send merchandise to that address unless expressly directed for your case.

Send Information Safely

Please do not include full card numbers, card security codes, passwords, or one-time authentication codes in an email. Share only information needed to understand the inquiry. Our Privacy Policy provides further information about customer correspondence.

Business and Contact Information

Operating Company: Wuhan Zhanglixin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDQF163T

Company Address: Factory Building 6-1298, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province