Terms of Service
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Parties and Application
These Terms of Service govern access to https://lunvito.com and purchases from Lunvito. The operating business identified for the storefront is Wuhan Zhanglixin Trading Co., Ltd. In this document, “we,” “our,” and “us” refer to that business, and “you” refers to a visitor or purchaser. Any mandatory protections that apply to a consumer remain effective regardless of these Terms.
2. Eligibility and Account Responsibility
You must have the capacity to enter a purchase contract or any authorization required in your jurisdiction. Give accurate information when making an order, including billing, contact, and recipient details. If customer accounts are offered, keep access credentials secure and tell us if you suspect unauthorized activity.
3. Reading a Product Listing
Descriptions, images, available options, prices, and stock details can change. Differences in lighting or display settings may affect how an item looks on screen. Please review the specific listing rather than assume a characteristic not described there. If we discover a material listing mistake affecting a purchase, we may ask you to accept a lawful correction or cancel the affected item and refund payment received, subject to applicable rights.
4. Placing an Order and Our Acceptance
When you submit an order, you offer to buy the selected goods. An automatically generated acknowledgement means the request has been received; it does not necessarily mean that we have accepted it. We may decline or cancel a transaction for legitimate reasons such as unavailable stock, an obvious price error, an unsupported shipping address, unsuccessful verification, or suspected fraud. If payment has been collected for a canceled purchase, the appropriate refund will be arranged.
5. Checkout Pricing and Payment
The amount shown before final payment includes product charges and any shipping fees or taxes collected by our store. Available payment methods are those actually presented during checkout. International deliveries can be subject to customs duties or local charges, depending on the destination and the delivery terms disclosed at purchase. We do not request complete payment-card credentials through customer-support messages.
6. Fulfillment and Shipping Estimates
Our normal processing estimate is 1–3 business days after successful payment confirmation. Once goods are dispatched, transportation is estimated at 7–15 business days. Preparation and carrier transit are distinct stages, and their estimates are not guaranteed delivery dates. Shipping availability, methods, and fees are displayed at checkout. Consult our Shipping Policy for details.
7. Corrections and Cancellations
Email service@lunvito.com as soon as possible to request an address correction, order amendment, or cancellation. We will attempt to help when fulfillment status permits, but an order may become impossible to alter after packing or carrier handover. Statutory cancellation and withdrawal rights are not limited by this practical restriction.
8. Returns and Repayment
Eligible merchandise may be submitted for a voluntary return request within 30 calendar days after delivery. Always obtain the authorized return instructions first. For an approved refund, we initiate repayment to the original payment method within 10 business days after refund approval, unless law requires a shorter time or another method. A financial institution may take additional time to post the credit. We do not charge a restocking fee. See the Return & Refund Policy for eligibility, shipping responsibility, exchanges, and legal remedies.
9. Appropriate Use of the Website
Do not place fraudulent orders, impersonate another user, introduce malicious code, evade security controls, or try to access systems without permission. We may take lawful and proportionate steps to protect the store, customers, and transactions.
10. Store Content
Images, writing, logos, and other protected website material belong to their respective rights holders. Visiting the site does not grant permission to reproduce or distribute protected works commercially without authorization, except for uses allowed by law.
11. Providers and Independent Websites
Shopify ecommerce technology supports our storefront. Payment services, delivery companies, technical providers, or other independent parties may participate in a transaction. Their own terms may govern services they provide independently, but their involvement does not remove mandatory seller obligations.
12. Privacy
Our Privacy Policy describes information involved in browsing, customer communications, purchasing, and optional messaging. It identifies the Data Controller and explains the privacy rights that may apply.
13. Interruptions and Non-Excludable Rights
A technical issue may occasionally interrupt website access. Any limitation of liability applies only to the extent permitted by law. These Terms do not remove remedies for non-delivery, faulty or incorrectly described goods, or any liability that the law prohibits us from excluding.
14. Changes and Questions
Updated Terms may be published when our operations or legal requirements change, with additional notice if required. Changes do not improperly take away rights connected with orders already accepted. Contact service@lunvito.com for questions about these Terms.
Business and Contact Information
Operating Company: Wuhan Zhanglixin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQF163T
Company Address: Factory Building 6-1298, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@lunvito.com
Contact Phone: +86 13848275369
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)