Return & Refund Policy

Effective Date: November 12, 2026

Last Updated: November 12, 2026

1. Your Options When Goods Arrive

Our Return & Refund Policy applies to purchases at https://lunvito.com. It covers voluntary change-of-mind requests as well as problems such as incorrect, damaged, defective, or undelivered goods. Any non-excludable consumer-law remedies remain available even where they differ from the voluntary procedure below.

2. The Request Deadline

For eligible goods, a voluntary return request may be made within 30 calendar days after delivery. This period runs from delivery rather than the date of purchase. Statutory rights for goods that do not conform to the agreement may continue beyond that period.

3. Initiating a Case

Email service@lunvito.com with your order number, the item concerned, and a brief explanation. For a suspected defect, damage, or incorrect product, include useful photographs when reasonably possible. We will review the circumstances, explain the applicable steps, and provide an authorized return destination if a parcel must be sent back.

4. Condition of a Voluntary Return

For an ordinary change-of-mind return, merchandise should generally be unused and in the condition received, with its supplied components and accessories. Retain packaging where reasonably possible. This does not restrict a lawful right to inspect goods or remedies that apply to defective, damaged, or misdescribed merchandise.

5. Permitted Exceptions

Where applicable law allows, certain items may be excluded from voluntary change-of-mind returns, such as goods genuinely customized for a customer or qualifying sealed hygiene-sensitive items after the relevant seal is opened. Applicable item-specific restrictions should be disclosed before ordering. These exceptions do not remove legally required solutions for faulty or wrongly supplied goods.

6. Return Postage

For an eligible return requested only because of a change of mind, the customer generally covers postage unless we agree otherwise or the law requires us to pay. Where goods are damaged, defective, incorrect, or otherwise nonconforming, we cover reasonable applicable return costs or offer another lawful remedy. Contact us before purchasing a return-shipping service for such a problem.

7. Use an Authorized Receiving Address

A company registration address is not necessarily a warehouse or a location equipped to accept returns. We provide the applicable destination and instructions for each authorized case. Do not mail a return to the registered company address unless it is expressly given in your return instructions. Keep proof of postage and tracking information until the matter has been resolved.

8. Inspection and Outcome

Where it is reasonably necessary to receive the item, its condition and the request may be assessed after arrival. We will communicate the available outcome, which may include a refund, replacement, repair, exchange, or another remedy. Any law requiring earlier repayment or a remedy without a physical return overrides these procedural steps.

9. Refund Initiation and Arrival

For an approved refund, we initiate payment to the original payment method within 10 business days after refund approval, unless a shorter statutory period or another lawful approach applies. The payment provider or bank may need additional time to post the funds. The time of initiation is not necessarily the time the credit appears on an account statement.

10. No Restocking Fee

We charge no restocking fee for an approved return. Postage payable by a customer for a voluntary change-of-mind return is a separate shipping expense rather than a restocking charge.

11. Exchanges and Replacements

If you would prefer an exchange, describe the item or variation you need. Availability and the circumstances determine whether an exchange can be arranged. When it cannot, a refund or another lawful remedy may apply. Statutory remedies for nonconforming goods are unaffected.

12. Cancellation Before Shipment

To ask us to cancel an order, contact service@lunvito.com as soon as possible. We will try to assist before dispatch, but the fulfillment stage can prevent cancellation. Legally protected cancellation or withdrawal rights remain effective where applicable.

13. Consumer Rights and Questions

Nothing here reduces mandatory rights relating to withdrawal, non-delivery, repair, replacement, price reduction, refund, or other remedies. If a legal rule provides more favorable protection, it takes precedence. Please contact support with the relevant order number for assistance.

Business and Contact Information

Operating Company: Wuhan Zhanglixin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDQF163T

Company Address: Factory Building 6-1298, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@lunvito.com

Contact Phone: +86 13848275369

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)