Shipping Policy
Effective Date: November 12, 2026
Last Updated: November 12, 2026
1. Where Shipping Is Offered
Orders from https://lunvito.com can be sent only to destinations supported by the shipping options shown for the items and recipient address during checkout. Enter complete details to see the available methods. We do not promise delivery to every country, region, or postal code.
2. Preparation Comes Before Transit
Following successful payment confirmation, standard order processing is estimated at 1–3 business days. Preparation may include verifying order information, selecting and packing the goods, and arranging handover to a carrier. Business days exclude weekends and applicable public holidays. Unclear delivery details, payment review, or unexpected availability changes can extend preparation.
3. Transportation Estimate
After dispatch, the estimated time with the shipping carrier is 7–15 business days. This period starts after the processing stage and should not be confused with the time from checkout to delivery. Estimates do not constitute guaranteed arrival dates. Weather, customs reviews, public holidays, congestion, and disruptions at a destination can affect actual transit.
4. Shipping Costs
Methods and delivery charges for a particular cart and address are shown before payment at checkout. A special shipping promotion applies only when displayed and its stated conditions are satisfied. There is no blanket free-shipping promise in this policy.
5. Dispatch and Tracking
When the selected service provides tracking, a tracking reference may be communicated to the order contact details or through an available order-status feature. The first carrier scan might not appear immediately. If an order seems substantially delayed or tracking is unclear, write to service@lunvito.com and include the order number and tracking reference if available.
6. Import Duties and Taxes
International shipments may incur import duties, destination taxes, or clearance costs. Amounts collected by our store appear during checkout. Separately assessed charges are subject to the destination's rules and the delivery terms disclosed for your order. Customs processing may also affect transportation time. Ask support before purchasing if the displayed terms are unclear.
7. Getting an Address Corrected
Check the recipient name, building, unit, street, postal code, email, and telephone number before ordering. Notify us promptly of an error. We will attempt to assist if an amendment is still possible, but carrier handover can prevent further changes. Charges and remedies are considered according to the particular circumstances and applicable law.
8. Delivery Problems
For a parcel that has not arrived in a reasonable time, appears lost, arrives damaged, or contains incorrect goods, send the order reference and an explanation to support. Tracking information or photographs can help where relevant. We will investigate and provide an appropriate solution, including replacement or refund when required by law. The use of a carrier does not eliminate mandatory consumer remedies.
9. Cancellation or Return
You may request cancellation before dispatch, although fulfillment may have progressed too far for cancellation to be guaranteed. For merchandise already delivered, see the Return & Refund Policy. If the item must be sent back, use only the return destination authorized by support, not the registered company address unless specifically instructed.
10. Shipping Support
For delivery and tracking assistance, email service@lunvito.com, preferably including your order number.
Business and Contact Information
Operating Company: Wuhan Zhanglixin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDQF163T
Company Address: Factory Building 6-1298, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@lunvito.com
Contact Phone: +86 13848275369
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)